Unit One Company Profiles 1
Unit Two Meeting Customers' Needs 11
Unit Three Exchanging Information 20
Unit Four Counseling 31
Unit Five Reporting Back to Head Office 42
Unit Six Growth and Development 52
Unit Seven Problem Solving 62
Unit Eight Reporting on Progress 72
Unit Nine Products and Services 83
Unit Ten Comparing Options 91
Unit Eleven Planning Meetings 103
Unit Twelve The Marketing Game Plan 119
Unit Thirteen Technical Demonstrations 133
Unit Fourteen Describing a Company's Performance 145
Unit Fifteen Sorting Out Problems 159
Unit Sixteen Orders,Bills and Payments 172
Unit Seventeen Delivery and After-sales 183
Unit Eighteen Operations and Processes 199
Unit Nineteen Company World 216
Unit Twenty Import and Export 232
Index Glossary 244