Part One: Introduction 3
1. Procedural Justice, Legitimacy, and Compliance 3
2. Design of the Chicago Study 8
Part Two: Legitimacy and Compliance 19
3. Legitimacy as a Theoretical Issue 19
4. Measuring Legitimacy and Compliance 40
5. Does Legitimacy Contribute Independently to Compliance? 57
Part Three: Citizens' Concerns When Dealing with Legal Authorities 57
6. What Do People Want from Legal Authorities? 71
7. Measuring the Psychological Variables 85
8. Does Experience Influence Legitimacy? 94
Part Four: The Meaning of Procedural Justice 115
9. The Psychology of Procedural Justice 115
10. The Influence of Control on the Meaning of Procedural Justice 125
11. Beyond Control 135
Part Five: Conclusions 161
12. The Antecedents of Compliant Behavior 161
13. The Psychology of Legitimacy 170
Appendix A: Questionnaire Used in First Wave of Chicago Study 179
Appendix B: Coefficient Alphas for Scales Used in the Analysis 220
Appendix C: Frequency Data 221
Notes 231
References 253
Afterword 269
Index 295