Chapter 1.Defining Management and Organization 1
Chapter 2.Open Versus Closed Systems 27
Chapter 3.Service Quality Approach 69
Chapter 4.Environmental Influences 103
Chapter 5.Conflict， Power， and Ethical Issues 131
Chapter 6.Motivation 165
Chapter 7.Leadership 203
Chapter 8.Communication 243
Chapter 9.Police Administration 279
Chapter 10.Courts 317
Chapter 11.Probation and Parole 355
Chapter 12.Prisons， Jails， and Detention Centers 393
Chapter 13.Security Management 427
Chapter 14.Measuring Organizational Effectiveness and Service Quality 453
Index 493
About the Authors 529