Part 1: Contextual Changes and Their Implications for Administrative Decision Making 1
1.The Changing Context of Governance: Implications for Administration and Justice ANDREW GAMBLE （CAMBRIDGE） AND ROBERT THOMAS （MANCHESTER） 3
2.Delivering Choice and Administering Justice: Contested Logics of Public Services JOHN CLARKE, JANET NEWMAN （OPEN UNIVERSITY） AND MORAG MCDERMONT （BRISTOL） 25
3.Developments in E-government HELEN MARGETTS （OXFORD） AND MARTIN PARTINGTON （BRISTOL） 47
4.The Audit Society: Helping to Develop or Undermine Trust in Government?IRVINE LAPSLEY （EDINBURGH） AND JEREMY LONSDALE （NATIONAL AUDIT OFFICE） 73
5.Changes in Human Rights DAVID FELDMAN （CAMBRIDGE） 97
Part 2: Conceptual Issues and Analytic Approaches 127
6.Understanding and Analysing Administrative Justice MICHAEL ADLER （EDINBURGH） 129
7.The Organisation of Administrative Justice Systems:The Role of Political Mistrust ROBERT A KAGAN （CALIFORNIA, BERKELEY） 161
8.A Cultural Analysis of Administrative Justice SIMON HALLIDAY （STRATHCLYDE） AND COLIN SCOTT （UNIVERSITY COLLEGE, DUBLIN） 183
9.Through the Eyes of Bureaucrats: How Front-line Officials Understand Administrative Justice MARC HERTOGH （GRONINGEN） 203
Part 3: Public-Private Issues 227
10.Towards the Horizontal Effect of Administrative Justice Principles DAWN OLIVER （UNIVERSITY COLLEGE, LONDON） 229
11.Where and How Should the Private Sector Ombudsman Be Seen in the Administrative Justice Landscape? WALTER MERRICKS （FORMERLY CHIEF OMBUDSMAN, FINANCIAL OMBUDSMAN SERVICE） 249
Part 4: Comparative Perspectives on Administrative Justice 269
12.Administrative Justice in Australia ROBIN CREYKE （AUSTRALIAN NATIONAL UNIVERSITY） 271
13.Administrative Justice from a Continental European Perspective ALBERTJAN TOLLENAAR AND KO DE RIDDER （GRONINGEN） 301
14.Administrative Justice in a Scandinavian Legal Context: From a Liberal and a Social State to a Market State or a Milieu State CARSTEN HENRICHSEN （COPENHAGEN） 321
Part 5: Current Developments in Administrative Justice in the UK 351
15.Grievances, Remedies and the State—Revisited and Re-appraised PATRICK BIRKINSHAW （HULL） 353
16.A Holistic Approach to Administrative Justice? TOM MULLEN （GLASGOW） 383
17.Joining Up Citizen Redress in UK Central Government PATRICK DUNLEAVY, SIMON BASTOW, JANE TINKLER, SOFIA GOLDCHLUK AND ED TOWERS （LONDON SCHOOL OF ECONOMICS） 421
18.Current Developments in the UK—Complaints Procedures and Ombudsmen JACKIE GULLAND （STIRLING） 457
19.Current Developments in the UK: System Building—From Tribunals to Administrative Justice BRIAN THOMPSON （LIVERPOOL） 483
Index 517