1 ADR: ORIGINS, CONTEXTUAL BACKGROUND AND PURPOSE 1
2 THE ADR SPECTRUM 19
3 PRINCIPLES OF NEGOTIATION 37
4 MEDIATION PROCESSES AND SKILLS ACQUISITION 57
5 PRINCIPLES OF ARBITRATION - DOMESTIC AND INTERNATIONAL 71
6 DISPUTE RESOLUTION MECHANISMS IN THE WORLD TRADE ORGANIZATION 97
7 ADR AND THE CRIMINAL JUSTICE SYSTEM 109
8 CASELOAD MANAGEMENT 131
9 CONCLUSION 141
APPENDIX: ROLE PLAYS 153
Index 159