《饭店工作英语》PDF下载

Grade Ⅰ (Preliminary)初级英语 3

第一单元 打招呼及送行 3

第二单元 询问公共场所 10

第三单元 请客人等候以及提出帮助 19

第四单元 打电话 24

第五单元 祝贺及感谢 27

第六单元 要求及投诉 29

第七单元 同情与关心 32

第八单元 爱好与满意 34

第九单元 在银行 37

第一部分 银行开户 37

第二部分 询问存款 38

第三部分 询问储蓄 38

第四部分 要求兑换钱 39

第十单元 在海关 43

第一部分 在海关 43

第二部分 有东西要报关吗 44

第三部分 为电脑缴税 44

第四部分 办理海关手续 45

第十一单元 在邮局 48

第一部分 寄信 48

第二部分 寄信 49

第三部分 寄包裹 50

第四部分 寄钱 51

第十二单元 在医院 55

第一部分 着医生 55

第二部分 犯胃病 56

第三部分 与医生约诊 57

第四部分 买药 58

第十三单元 旅行 61

第一部分 在飞机上 61

第二部分 乘火车旅行 62

第三部分 乘公共汽车旅行 63

第四部分 乘出租汽车 64

第十四单元 电信 67

第一部分 打长途电话 67

第二部分 国际互联网 68

第三部分 谈论电信 68

第四部分 电子商务 69

English Test at Preliminary Level 73

Grade Ⅱ(Intermediate)中级英语 83

Front Office 83

Unit One At the Airport 83

Part One Meeting the Guest 83

Part Two Recognizing a Tour Group 84

Part Three A Brief Welcome Speech 85

Unit Two Room Reservations 93

Part One Accepting Reservations 93

Part Two Fully Booked 94

Part Three Canceling a Reservation 95

Unit Three Bellman 105

Part One Greeting a Guest on Arrival 105

Part Two Introducing Hotel Facilities 105

Part Three Baggage Delivery 107

Part Four Hiring a Taxi 108

Unit Four Reception and Check-in 116

Part One Checking in a Guest with Reservation 116

Part Two Checking in a Walk-in Guest 117

Part Three Changing a Room 118

Part Four Extending the Stay 119

Unit Five At the Information Desk 127

Part One Asking the Way 127

Part Two Arranging a Tour Bus 128

Part Three City Tour 130

Part Four Leaving a Message 130

Unit Six Sales Promotions 138

Part One Talking about Hotel Reservations 138

Part Two Negotiating on Terms 139

Part Three Persuasive Talks 140

Unit Seven Public Relations 149

Part One Soliciting Comments and Suggestions 149

Part Two Arranging a News Conference 150

Unit Eight Front Cashier 160

Part One Checking Out 160

Part Two A Miscalculation 161

Part Three Foreign Currency Exchange 162

Unit Nine Business Center 170

Part One Booking Air Tickets 170

Part Two Sending a Fax 171

Part Three Sending E-mails 171

Part Four Explaining Time Differences 172

Part Five Asking for An Interpreter 173

Unit Ten Operator 178

Part One A Call from Outside 178

Part Two Making a Collect Call 179

Part Three Wake-up Call Service 180

Housekeeping 188

Unit Eleven Floor Attendant 188

Part One Showing a Guest to the Room 188

Part Two Explaining Room Facilities 189

Part Three Valuables Deposit 190

Unit Twelve Chamber Service 199

Part One Making up the Room 199

Part Two The Turn-down Service 200

Part Three Bringing Something on Request 201

Unit Thirteen Laundry Service 209

Part One Demanding Laundry Service 209

Part Two Special Instructions 210

Part Three Suggesting Express Laundry Service 211

Unit Fourteen Miscellaneous Services 220

Part One Shopping for Guests 220

Part Two Baby-sitting Service 221

Part Three Room Service 222

Part Four Repairing the TV Set 223

Unit Fifteen Dealing with Emergencies 231

Part One Guest Injured 231

Part Two A Sick Guest 232

Part Three A Small Fire 233

Food＆Beverage 240

Unit Sixteen Reservations 240

Part One Booking Seats 240

Part Two Banquet Reservation 241

Part Three Reserving a Meeting Room 242

Unit Seventeen Seating Guests 251

Part One Seating the Guest without a Reservation 251

Part Two Seating the Guest with a Reservation 251

Unit Eighteen Chinese Food Service 258

Part One Chinese Food 258

Part Two Chinese Restaurant Service 259

Part Three Ordering Drink 260

Part Four Serving the Dish 261

Unit Nineteen In the Coffee Shop 272

Part One At Dinner Time 272

Part Two A Buffet Breakfast 273

Part Three A Continental Breakfast 274

Part Four An American Breakfast 275

Unit Twenty At the Bar 286

Part One Chinese Liquors and Wines 286

Part Two Mixing Cocktail 287

Unit Twenty-one Room Service 295

Part One Ordering Room Service 295

Part Two Sending the Room Service Order 296

Unit Twenty-two Ways of Paying 302

Part One Signing the Bill 302

Part Two Paying with Credit Card 302

Part Three Explaining the Bill 303

Part Four Explaining the Credit Limit 304

Unit Twenty-three Guest Complaints 312

Part One Changing a Dish 312

Part Two Complaining about the Dishes 312

Unit Twenty-four A Birthday Party 321

Shopping 326

Unit Twenty-five At the Textile and Knitwear Counter 326

Part One Buying Chinese Silk Fabrics 326

Part Two Buying T-shirts 328

Part Three Fashion 329

Unit Twenty-six At the Jewelry and Crafts Counter 340

Part One Recommending Traditional Chinese Crafts 340

Part Two Jewelry 342

Part Three Recommending Typical Chinese Toys 343

Unit Twenty-seven At the Medicine and Foodstuff Department 354

Part One Chinese Tea 354

Part Two Chinese Medicine and Tonics 355

Part Three Chinese Local Flavor Food 356

Unit Twenty-eight At Chinese Arts and Stationery Department 366

Part One Chinese Seal Cutting, Calligraphy and Paintings 366

Part Two The Four Treasures of Study 367

Part Three Packaging and Shipping 369

Health and Recreation 379

Unit Twenty-nine At the Health Center 379

Part One Talking about Health Club Facilities 379

Part Two Sauna 381

Part Three At the Indoor Swimming Pool 382

Unit Thirty In the Beauty Salon 392

Part One At the Barber s 392

Part Two A Cold Wave 393

Unit Thirty-one Recreation 402

Part One At the Ball Room 402

Part Two Karaoke Bar 404

Part Three Mahjong 406

Part Four Bowling 407

English Test at Intermediate Level 417

Bibliography 426