Chapter ⅠDaily Reception第一章 日常接待 3
☉Making Introduction 介绍认识 3
☉Receiving a Visitor at the Airport 机场接人 6
☉Typing Letters信函打字 11
☉Saying Good-bye 告别 13
☉Introducting Company 介绍公司 15
☉Receiving a Stranger 接待陌生人 20
☉Receiving a Job-seeker 接待求职者 22
☉Meeting a New Employee 见新员工 28
☉Meeting a New Boss见新老板 33
☉Receiving a Visitor接待来访者 35
☉Offering Beverage 提供饮料 45
☉Directing the Way 指路 47
☉Visiting a Factory 参观工厂 49
☉Guiding a Visitor 引导参观 52
Chapter Ⅱ Office Affairs第二章 办公室事务 57
☉Asking for Information 询问信息 57
☉Asking for Help 寻求帮助 63
☉Asking for a File Returned 要求归还文件 67
☉Asking to Re-work 要求重做 69
☉Clarifying Details 确定细节 71
☉Analysing Quality 分析品质 73
☉Talking about Business 商务洽谈 75
☉Ending a Talk 结束谈话 81
☉Ordering Office Equipment 订购办公设备 85
☉Discussing the Cost 讨论费用 94
☉Making an Inquiry 询价 96
☉After-sales Service 售后服务 98
☉Handling Correspondence处理函件 101
☉Taking a Message 留言 103
☉Taking Dictations 记录口述 109
☉Computer Operation电脑操作 113
☉Word Processing 文字处理 115
☉Searching a Document 搜寻文件 117
☉Using a Software 使用软件 119
☉Recommending a New Software 推荐新软件 121
☉Printing Problems 打印问题 123
☉Calling a Courier Service 专递服务 125
☉Sending a Telegraph 发电报 127
☉At the Post Office 在邮局 129
☉Using the Fax Machine 使用传真机 136
☉Talking about Work 谈论工作 140
☉Discussing Overtime 讨论加班 144
☉Complaining about Overtime, 抱怨加班 146
☉Complaining about Work 抱怨工作 148
☉Warning 警告 152
☉Farewell before Retiring 退休告别 156
☉Getting a Promotion 获得提升 158
☉Setting up an Interview 安排面谈 163
Chapter Ⅲ Social Activity第三章 社交活动 163
☉Scheduling for Your Boss 为老板作安排 172
☉Arranging a Meeting 安排会议 178
☉Making an Invitation 邀请 180
☉Making an Announcement 通知 189
☉Introduction 介绍 191
☉Arranging a Banquet 安排宴会 195
☉Attending a Banquet 参加宴会 197
☉Holding a Party 举办聚会 202
☉Visiting in a Hotel 酒店拜访 204
☉Expressing Congratulations 祝贺 206
☉Expressing Thanks 表示感谢 212
☉Apologizing 道歉 216
☉Making a Request 请求 218
☉Expressing Sympathy 慰问 220
☉Expressing Compliments 称赞 224
Chapter Ⅳ Making a Business Trip第四章 作商务旅行 229
☉Arranging a Business Trip 安排商务旅行 229
☉Explaining Schedules 说明行程 234
☉Reserving a Room 预订房间 240
☉Changing a Reservation 更改预订 246
☉Cancelling a Reservation 取消预订 248
☉Booking Tickets 订票 250
☉Cashing a Check 兑换支票 252
☉Hiring a Car 租车 254
☉Wake-up Call Service 唤醒服务 256
☉Housekeeping 客房服务 258
☉Laundry Service 洗衣服务 260
☉Ordering by Telephone 电话订购 263
☉Making Complaints 抱怨 265