Unit 1 How Does One Become a Secretary? 1
Section 1 Two Advertisements for Secretaries 1
Section 2 A Letter of Application 5
Section 3 Preparing the Resumé 9
Section 4 Dealing with an Interview 13
Section 5 Behaving as a Successful Interviewee 15
Section 6 Participating in the Interview 17
Section 7 Going through the Interview 19
Section 8 Essential Qualities for a Secretary 23
Section 9 Interviewing with a Successful Secretary in Hong Kong 26
Section 10 Bill Clinton's Salutation to the Secretaries and Administrative Professionals 30
Unit 2 How Does a Secretary Work in the Office? 32
Section 1 Etiquette in Business 32
Section 2 Global Dress Codes 35
Section 3 Everyday Office Etiquette 39
Section 4 Fitting in Your Next Few Weeks,Months 43
Section 5 Getting along with the Boss 46
Section 6 Getting along with Your Co-workers 51
Section 7 Telephone Etiquette 55
Section 8 Being Well-prepared for a Call 58
Section 9 The Importance of Listening 61
Section 10 Ending a Phone Conversation 64
Unit 3 How Does a Secretary Write Business Letters? 67
Section 1 Business Letter Etiquette 67
Section 2 Planning Your Letter First before Writing It 72
Section 3 Putting Your Reader First 76
Section 4 Writing a Strong Opening to Your Business Letter 79
Section 5 A Letter of Introduction 83
Section 6 A Letter of Invitation 88
Section 7 A Letter of Condolence 94
Section 8 A Letter of Congratulation 99
Section 9 A Letter of Thanks 102
Section 10 Writing Memos 111
Unit 4 How Does a Secretary Manage His、Her Office? 115
Section 1 Office Efficiency Tips 115
Section 2 Keeping an Organized Office Space 117
Section 3 Organizing Paper Clutter in Your Office 120
Section 4 Keeping a Clutter Free Desk 123
Section 5 Filing 125
Section 6 Managing Paper(1) 129
Section 7 Managing Paper(2) 132
Section 8 Managing Paper(3) 135
Section 9 Managing Records(1) 139
Section 10 Managing Records(2) 142
Unit 5 How Does a Secretary Make Arrangements for Business? 145
Section 1 The Importance of Planning 145
Section 2 Planning 147
Section 3 Arranging Appointments 150
Section 4 Learning How an Agenda Works 152
Section 5 Creating an Effective Agenda 154
Section 6 Planning an Itinerary 157
Section 7 Declining Invitations Effectively 159
Section 8 Booking Airline Tickets 162
Section 9 Booking Hotels 164
Section 10 Dealing with a Travel Agent 167
Unit 6 How Does a Secretary Interpret in Foreign Affairs? 171
Section 1 Basic Qualities Required of Interpreters 171
Section 2 Basic Skills Used in Oral Interpretation 174
Section 3 Short-term Pre-interpreting Preparation 177
Section 4 Acting as an Interpreter in Negotiations(1) 180
Section 5 Acting as an Interpreter in Negotiations(2) 183
Section 6 Interpreting for Premier Wen Jiabao at Harvard University(1) 186
Section 7 Interpreting for Premier Wen Jiabao at Harvard University(2) 191
Section 8 Interpreting for Premier Wen Jiabao at Harvard University(3) 195
Section 9 Interpreting for Premier Wen Jiabao at Harvard University(4) 200
Section 10 Interpreting for Premier Wen Jiabao at Harvard University(5) 204
Unit 7 How Does a Secretary Deal with Visitors? 208
Section 1 Etiquette in Foreign Affairs 208
Section 2 Some Techniques for Receiving Visitors 212
Section 3 Business Card Etiquette 216
Section 4 Dealing with Visitors(1) 220
Section 5 Dealing with Visitors(2) 223
Section 6 Behaving as a Proper Host or Hostess 226
Section 7 Learning to Negotiate Diplomatically 229
Section 8 Dealing with Germans and Swiss 233
Section 9 Seeing the Guests Off at the Airport 237
Section 10 Saying Goodbye Impressively 240
Unit 8 How Does a Secretary Deal with Business Writing? 243
Section 1 Hu Jintao's New Year Message 2004 243
Section 2 Bill Clinton's Farewell Speech(1) 247
Section 3 Bill Clinton's Farewell Speech(2) 250
Section 4 Using English Punctuation Correctly 253
Section 5 Preparing a Successful Speech 257
Section 6 Meeting Tips 261
Section 7 Taking the Minutes 263
Section 8 Using Written Contracts 266
Section 9 Contract Writing Skills 270
Section 10 Writing Business Contracts 272
Unit 9 How Does a Secretary Deal with International Business？ 277
Section 1 International Business Etiquette 277
Section 2 Invisible Trade 280
Section 3 Counter Trade 283
Section 4 Tariff Barriers and Quotas in International Trade 286
Section 5 Indirect Trade 288
Section 6 Remittance and Collection in International Trade 292
Section 7 Payment by L/C in International Trade 295
Section 8 International Cargo Transportation Insurance 298
Section 9 Agencies 302
Section 10 Contracts 304
Unit 10 How Does a Secretary Become a Knowledgeble One? 309
Section 1 The Status of Religion in China 309
Section 2 The Four Kinds of Buddhism 313
Section 3 Taoisrn 316
Section 4 Confucius and Confucianism 319
Section 5 The Art of War(1) 323
Section 6 The Art of War(2) 326
Section 7 An Introduction to the Bible 330
Section 8 An Introduction to the Quran 333
Section 9 Pronunciation：Changing Meaning through Word Stress 337
Section 10 Intonation and Stress：Key to Understanding and Being Understood 340
Unit 11 How Does a Secretary Guide Visitors to Appreciate China? 344
Section 1 Behaving as a Good Guide 344
Section 2 Peking Opera 347
Section 3 Chinese Food 351
Section 4 Chinese Tea 353
Section 5 Chinese Fan Art＆Culture 356
Section 6 Chinese Crafts(1) 359
Section 7 Chinese Crafts(2) 362
Section 8 Chinese Painting and Calligraphy 365
Section 9 Chinese Zodiac 370
Section 10 Shopping 374
Appendix 1 世界各主要国家、首都和各国人 377
Appendix 2 世界主要江、河、湖、海、山、沙漠名称 391
主要参考文献 397