Unit 1 Job interview 秘书求职与面试 1
Unit 2 Getting into the job as a secretary 熟悉秘书工作 21
Unit 3 Appointment 预约 39
Unit 4 Receiving visitors 接待来访者 54
Unit 5 Making and receiving phone call 接、打电话 68
Unit 6 Working out schedules for activities 安排活动日程 84
Unit 7 Arranging meetings 安排会议 103
Unit 8 Taking minutes at the meeting 会议记录 119
Unit 9 File management 文件管理 139
Unit 10 Arranging business trips 安排出差 155
Unit 11 Purchasing office equipment 采购办公用品 171
Unit 12 News ＆ information release 消息发布 189
Unit 13 Dealing with complaints 处理投诉 206
Unit 14 Meeting guests at the airport 机场接机 229
Unit 15 Hotel reservation 预订酒店 247
Unit 16 Dinners and banquets 宴请 264
Unit 17 Sightseeing 陪同参观游览 286
Unit 18 Shopping with guests 陪同来宾购物 308
Unit 19 Farewell 送别 333