1．Attendtng Customers(招呼顾客) 1
2．Reception(接待顾客) 5
3．Selling Goods(售货) 14
4．Prlces(价格) 23
5．Suggestions(建议) 30
6．Introduction and Explanation(介绍与说明) 41
7．Belng out of Stock and ordering(缺货与订货) 51
8．Wrapping and Delivering(包装与送货) 58
9．Exchanging and Returning(换货与退货) 66
10．Informatlon Desk(问讯台) 73
11．C1othes(服装) 81
12．Shoes and Hats(鞋帽) 89
13．Watches and E1ectrical Appliances(钟表与电器) 98
14．Arts and Crafts(工艺品) 105
15．Toys and Stationery(玩具与文具) 111
16．Fruits and Foods(水果与食品) 117