Contents 1
Unit1 ModernBusinessLetters 1
Unit2 EstablishingBusinessRelations 10
Unit3 Enquiry 18
Unit4 FirmOffer Non-firmOffer 29
Unit5 Counter-offer Orders 40
Unit6 Confirmation Acceptance 51
Unit7 ASalesConfirmation 62
Unit8 ASalesContract 74
Unit9 Payment LettersofCredit 85
Unit10 ExaminationofaL/C 98
Unit11 Shipment 110
Unit12 ABillofLading 122
Unit13 Insurance 136
Unit14 Packing 146
Unit15 ComplaintsandClaims 157
Unit16 ElectronicCommerce 169
AppendixKeytotheExercises 179