旅业服务 The Hotel Service 3
一、选择旅馆、订房 Choosing a Hotel and Room Reservations 3
1．旅馆类型 Making Reservations at Travel Agency 3
2．在旅行社预订旅馆 Making Reservations at a Travel Agency 8
3．预订客房 Making Room Reservations 13
二、开房 Checking-in 19
4．开房登记手续 Check-in Prcocedure 19
5．公司付帐开房 On a Company Account 22
6．旅游团付帐开房 Tour Group Check-in 24
7．确认付款方式 Confirmation of Way of Payment 25
三、接送行李服务 Bellman Service 27
8．到总服务台 To the Front Desk 27
9．带至客房 Check-in to Room 30
10．退房时，拿行李下楼 To Check Out，Bringing Baggage Down 35
四、结帐 Checking out 38
11．在结帐台 At the Cashier's Office 38
12．付帐 Paying the Bill 42
13．解释信用卡限额 Explaining Credit Limits 48
14．标准汇兑手续 Siandard Exchange Procedure 50
15．客房服务 Room Services 52
五、客房服务部 Room Services 52
16．给小酒吧补充饮料 Replenishing the Mini-bar 58
17．早晨叫醒电话 The Morning Call 60
18．收拾房间和提供额外服务 Turn-down and Request for Extras 62
19．需要常备药品 Asking for Simple Medicine 64
20．冲洗胶卷 Having Films Developed 66
六、楼面服务台 FIoor Service Desk 69
21．换房 Room Change 69
22．洗衣服务 Laundry Service 70
23．电视有故障 When TV Is Out of Order 74
24．保姆(临托)服务 Baby-sitting Service 76
25．问讯台 Information Desk 78
26．寄存和领取物品 Depositing and Collecting Some Items 85
27．留言给住突旅客 Message for a Sttaying Guest 89
28．其他服务 Other Services 93
餐饮服务 The Food and Beverages Service 113
29．餐馆类 型 Types of Restaurants 113
七、餐桌服务 Table Service 118
30．迎宾送客、咨客、引座 Greetings and Farewells, Inquiries, Having a Seaf 118
31．点菜 Taking Orders 123
32．介绍菜式 Recommending Dishes 132
33．上菜 Serving 134
34．侍膳 Waiting 140
35．结帐 Making Out the Bill 144
八、柜台服务 Counter Service 153
36．点心 Refreshments 153
37．在咖啡馆 At the Cafe 156
38．在酒吧 At the Bar 159
39．一顿便饭 A Light Meal 162
40．喝咖啡工间休息 The Coffee Break 167
九、自助服务 SeIf-service 171
41．自助午餐 A Buffet Luncheon 171
42．自助宴会 Buffets 176
十、外卖服务 Carry-out Service 183
43．餐馆外卖部 Take Out Department of Restaurants 183
44．接受电话预订(自取外卖) Receiving Reser-vations over the Telephone (Be Pick-up) 186
45．电话订快餐 To Order the Fast Food over the 189
十一、特种服务 Special Services 198
46．生日便宴 A Birthday Party 198
47．安排学术交流会用餐 Catering for a Seminar 203
48．宗教禁忌;保健饮食 Religion Forbids; Health Diets 208
十二、中餐馆 Chinese Restaurant 214
49．中国的烹调艺术 The Culinary Arts of China 214
50．在美食餐馆 At the Gourment Restau-rant(Roast Beijing Duck) 215
51．在中餐馆 At the Chinese Restaurant 219
52．在风味餐馆 (涮羊肉) At the Speciality Restau-rani(Mullon Hot Pot) 223
53．中餐菜系 Chinese Cuisines 225
十三、西餐馆 Western Restaurants 230
54．西餐馆类型 Types of Western Restaurants 230
55．宾馆西餐服务 Western Restaurant Service at the Hotel 235
56．点菜用餐 Dining A La Carte 242
57．“公司菜”午餐 Set Lunch 247
58．在酒吧 At the Bar 250
59．自动售货 Automatic Vending 253
60．欧洲大陆式早餐和英式早餐 Continental and English Breakfasts 257
附录Ⅰ 早茶点、小吃、快餐 Refreshment and Snack for Morning Tea 260
附录Ⅱ 中菜宴会菜谱(六例) Chinese Banquet Menu(6 Samples) 267
附录Ⅲ 在国外受欢迎的中餐菜谱 Menu Abroad 273
附录Ⅳ 中餐菜谱的英译 English 287
附录Ⅴ 西餐菜式 Western Cuisines 291