Unit 1 In the Restaurant 1
Unit 2 Working as a Cashier 11
Unit 3 Engineering Department 19
Unit 4 Housekeeping Department 25
Unit 5 Reception 33
Unit 6 The Concierge 45
Unit 7 Telephone Switchboard 55
Unit 8 Transportation 67
Unit 9 Travel Agency 81
Unit 10 Escorted Tours 93
Unit 11 How to Deal with Difficult Tourists 105
Unit 12 How to Deal with Difficult Situations 119
Unit 13 Environmental Protection 129
Unit 14 Mountains and Social Backgrounds 141
Unit 15 Cities and Social Backgrounds(1) 155
Unit 16 Cities and Social Backgrounds(2) 169
Unit 17 Cultural Relics and Social Backgrounds 183
Unit 18 Sightseeings and Social Backgrounds 195
Transcripts of the Listening Materials 209