Part One Conversational Eng lish For Common Use 第一部 银行职员常用英语会话 1
1．Greeting A Customer 向客户打招呼 1
2．Making Inquiries Of A Customer 向客户作询问 3
3．Giving Answers To A Customer 向客户作回答 5
4．Making Requests To A Customer 向客户提请求 8
5．Making Suggestions To A Customer 向客户提建议 10
6．Expressing Gratitude To A Customer 向客户道谢 12
7．Offering Apologies To A Customer 向客户道歉 14
8． Saying Goodbye To A Customer 向客户道别 16
Part Two Conversational English For Specific Business 第二部分 银行职员专业英语会话 19
1．Opening A Savings Account 开立储蓄帐户 19
2．Opening A Current Account 开立活期帐户 22
3．Opening A Personal Checking Account 开立个人支标账户 25
4．Explaining Account Rules And Regulations 解释帐户规章制度 27
5．Handling Special Savings 办理特种储蓄 30
6．Handling Time Deposits 办理定期定款 32
7．Handling Withdrawals 办理取款 35
8．Handling A Report OF A lost PassbooK．处理存折报失 38
9．Hiring A Safe Deposit Box 出租保管箱 41
10．Explaining Rates Of Exchange 解释汇率 42
11．Exchanging Foreign Currencies 兑换外币 45
12．Making Foreign Currency Deposits 办理外币存款 51
13．Handling Foreign Remittances 办理向国外汇款 53
14．Handling Remittances From Abroad 办理来自国外的汇款 55
15．Handling Reconversion 办理退汇 56
16．Cashing A Foreign Check 兑现外国支票 59
17．Cashing A Traveller's Check 兑现旅行支票 61
18．Cashing A Foreign Credit Card 兑现外国信用卡 63
19．Dusciybtubg A Bill Of Exchange 贴现票据 65
20．Amending A Letter Of Credit 开立信用证 66
21．Amending A Letter Of Credit 修改信用证 67
22．Making A Collection Of Demand Draft 办理即期汇票托收 69
23．Offering A Renminbi Loan 提供人民币贷款 70
24．Offering A Foreign Exchange Loan 提供外汇贷款 72
25．Offering A Housing Loan 提供房屋贷款 74
26．Offering A Loan For Working Capital 提供流动资金贷款 76
27．Making A Credit Investigation 进行资信调查 77
28．Handling Trust Business 办理信托业务 79
29．Offering An International Leasing 提供国际租凭 81
Part Three Commonly Used Expressions For Bank Clerks 第三部分 银行职员常用语句 84
Part Four Commonly Used Technical Terms For Bank Clerks 第四部分 银行职员常用专业术语 106