PART ONE LISTENING＆SPEAKING 2
UNIT ONE:LOCATING PEOPLE 2
UNIT TWO:PEOPLE AT WORK 14
UNIT THREE:DEALING WITH NUMBERS 23
UNIT FOUR:TAKING AND GIVING MESSAGES 35
UNIT FIVE:RECEIVING VISITORS 47
PART TWO WRITING 64
UNIT SIX:FORMS,ENVELOPES AND LETTERS 64
UNIT SEVEN:REOUESTS 77
UNIT EIGHT:QUOTATIONS AND ORDERS 86
UNIT NINE:R?SUM?S AND LETTERS OF APPLICATION 97
UNIT TEN:INTER-OFFICE MEMOS 108
PART THREE READING 120
UNIT ELEVEN:READING SKILLS 120
UNIT TWELVE:PERSONAL QUALITIES 130
UNIT THIRTEEN:OFFICE DUTIES 141
UNIT FOURTEEN:OFFICE EQUIPMENT 157
UNIT FIFTEEN:WORKING WITH COMPUTERS 171
MINI-WORKBOOK 183
GRAMMAR OVERVIEW 191