PART 1 ENGLISH FOR BUSINESS COMMUNICATION 1
Unit 1 The Sentence and Other Units of Thought 1
Unit 2 Nouns—Plural Forms 7
Unit 3 Nouns—Possessive Case 21
Unit 4 Personal Pronouns—Nominative and Objective Cases 27
Unit 5 Personal Pronouns—Possessive Case and Compound Forms 33
Unit 6 Indefinite Pronouns 41
Unit 7 Relative and Other Pronouns 50
Unit 8 Verbs 57
Unit 9 Tenses of Verbs 67
Unit 10 Mood and Voice of Verbs 76
Unit 11 Troublesome Verbs 80
Unit 12 Subject and Verb Agreement 83
Unit 13 Subject and Verb Agreement(Continued) 89
Unit 14 Infinitives,Gerunds,and Participles 96
Unit 15 Adjectives 101
Unit 16 Adverbs 109
Unit 17 Prepositions 116
Unit 18 Conjunctions 121
PART 2 STYLE IN BUSINESS WRITING 127
Unit 19 Capitalization 127
Unit 20 Abbreviations 137
Unit 21 Numbers 142
Unit 22 The Period,Question Mark,and Exclamation Point 152
Unit 23 The Comma 156
Unit 24 The Comma(Continued) 163
Unit 25 The Semicolon and The Colon 171
Unit 26 The Dash,Parentheses,and Apostrophe 174
Unit 27 Quotation Marks,Underscores,and Hyphens 178
PART 3 WORD SKILLS FOR BUSINESS COMMUNICATION 182
Unit 28 Dictionary Usage and Word Division 182
Unit 29 Spelling 189
Unit 30 Words Often Confused and Misused 196
Unit 31 Synonyms and Antonyms 203
Unit 32 Word Choice and Thought Expression 206
PART 4 APPLICATIONS OF COMMUNICATION SKILLS 211
Unit 33 Effective Business Writing 211
Unit 34 Editing and Proofreading 215
Unit 35 Parts and Formats of Business Letters 219
Unit 36 Request Letters and Acknowledgments 230
Unit 37 Order Letters and Acknowledgments 234
Unit 38 Claim and Adjustment Letters 238
Unit 39 Public Relations Letters 242
Unit 40 Memos 245
Unit 41 The Résumé 249
Unit 42 Employment Letters 251
Checkpoint Answer Key 257
Worksheets 273
1 The Sentence and Other Units of Thought 273
2 Nouns—Plural Forms 275
3 Nouns—Possessive Case 277
4 Personal Pronouns—Nominative and Objective Cases 279
5 Personal Pronouns—Possessive Case and Compound Forms 281
6 Indefinite Pronouns 283
7 Relative and Other Pronouns 285
8 Verbs 287
9 Tenses of Verbs 289
1O Mood and Voice of Verbs 291
11 Troublesome Verbs 293
12 Subject and Verb Agreement 295
13 Subject and Verb Agreement(Continued) 297
14 Infinitives,Gerunds,and Participles 299
15 Adjectives 301
16 Adverbs 303
17 Prepositions 305
18 Conjunctions 307
Review of Part 1 309
19 Capitalization 313
20 Abbreviations 315
21 Numbers 317
22 The Period,Question Mark,and Exclamation Point 319
23 The Comma 321
24 The Comma(Continued) 323
25 The Semicolon and The Colon 325
26 The Dash,Parentheses,and Apostrophe 327
27 Quotation Marks,Underscores,and Hyphens 329
Review of Part 2 331
28 Dictionary Usage and Word Division 335
29 Spelling 337
30 Words Often Confused and Misused 339
31 Synonyms and Antonyms 341
32 Word Choice and Thought Expression 343
Review of Part 3 345
33 Effective Business Writing 349
34 Editing and Proofreading 351
35 Parts and Formats of Business Letters 353
36 Request Letters and Acknowledgments 355
37 Order Letters and Acknowledgments 357
38 Claim and Adjustment Letters 359
39 Public Relations Letters 361
40 Memos 363
41 The Résumé 365
42 Employment Letters 367