《软件评估、度量与最佳方法 英文本》PDF下载

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  • 作  者:(美)Capers Jones著
  • 出 版 社:北京:高等教育出版社
  • 出版年份:2003
  • ISBN:7040117703
  • 页数:659 页
图书介绍:本书为软件学院教材,适用于计算机及相关专业本科教材。内容:1. 软件项目基准与评估简介;2. 软件过程评估;3. 软件基准与基本尺度;4. 软件评估与基准研究中的36条关键因素;5. 识别最佳与最差软件实践;6. 软件过程改进;7. MIS软件项目的基准与最佳实践;8. 外购软件的基准与最佳实践;9. 系统软件的基准与最佳实践;10. 商业软件的基准与最佳实践;11. 军用软件的基准与最佳实践;12. 终端用户软件的基准与最佳实践。

CHAPTER 1 INTRODUCTION 1

Protecting and Comparing Confidential Data 4

International Country and City Codes 7

Using Standard Industry Classifications(SICs)for Software Studies 8

A Taxonomy of Software Projects for Benchmark and Assessment Studies 12

CHAPTER 2 SOFTWARE PROCESS ASSESSM ENTS 21

The Origins of Software Process Assessments 24

The SEI Assessment Approach 29

The SPR Assessment Approach 34

Pattern ofClientStrengths(Better than Average Performance) 40

Pattern ofAverage Results(Average Performance Within Industry) 40

Pattern of Client Weaknessess(Worse than Average Performance) 42

Correlating the SEI and SPR Scoring Systems 45

Readings and References on Software Assessments 47

CHAPTER 3 SOFTWARE BENCHMARKS AND BASELINES 51

Benchmarks and the Problem of Size Metrics 67

Benchmarking Software Costs 84

Hazards of Using Project-Level Data for Software Benchmark Studies 93

Hazards of Mailed Surveys for Software Benchmark Studies 96

Moving to Activity-Based Software Benchmark Data 97

Software Quality Benchmarks 99

Software Baselines 105

Readings and References on Software Benchmarks and Baselines 108

CHAPTER 4 THIRTY-SIX KEY FACTORSFOR SOFTWARE ASSESSMENT AND BENCHMARK STUDIES 115

Software Classification Factors 116

Project-Specific Factors 117

Sociological Factors 118

Technology Factors 118

Ergonomic Factors 119

International Factors 120

Readings and References on Factor Analysis 122

CHAPTER 5 IDENTIFYING SOFTWARE BEST AND WORST PRACTICES 127

Factors That Influence Software Development Productivity 132

Factors That Influence Software Maintenance Productivity 136

Patterns of Positive and Negative Factors 139

Readings and References on Software Best and Worst Practices 141

CHAPTER 6 SOFTWARE PROCESS IMPROVEMENTS 143

Annual Tactical and Strategic Software Improvement Plans 145

Annual Software Progress Report 146

The Six Stages on the Path to Software Excellence 146

Stage 0:Software ProcessAssessment,Baseline,andBenchmarks 147

Stage 1:Focus on Management Technologies 149

Stage 2:Focuson Software ProcessesandMethodologies 151

Stage 3:FocusonNewToolsandApproaches 152

Stage 4:Focus on Infrastructure and Specialization 154

Stage 5:FoCus on Reusability 154

Stage 6:FocusonIndustryLeadership 155

The Costs,Timing,and Value of Process Improvements 156

Readings and References on Software Process Improvements 160

CHAPTE 7 RBENCHMARKS AND BEST PRACTICES FOR MIS SOFTWARE PROJECTS 165

MIS Applications and Corporate Databases 167

Lack of Data Metrics 168

MIS and Enterprise Resource Planning 169

MIS Applications,the Euro,and the Year 2000 169

MIS Technologies 170

Diverse Origins of Information Systems and Systems Software 174

MIS Demographics 178

MIS Benchmarks 183

MIS Software Successes and Failures 192

MIS Success Factors 196

MISFailureFactors 196

Best Technical Practices for MIS Software 197

Best Project Management Practices for MIS Software 198

Best Requirements-Gathering and Analysis Practices for MIS Software 201

Best Design and Specification Practices for MIS Software 203

Best Coding Practices for MIS Software 205

Best Reusability Practices for MIS Software 207

Best Change Control Practices for MIS Software 208

Best User Documentation Practicesfor MIS Software 209

BestQuality ControlandPretestDefect RemovalPracticesforMISSoftware 210

BestTestingPracticesandToolsforMISSoftware 212

BestMaintenanceandEnhancementPracticesforMISSoftware 213

Best Personnel Practices for MIS Software 214

BestStaffHiringPracticesforMISSoftware 215

BestStaffTrainingandEducation PracticesforMIS Software 216

BestManagementTrainingandEducation PracticesforMIS Software 217

BestPractcesforSpecialization in theMIS SoftwareDomain 219

Best Compensation andSalaryPracticesforMISSoftware 219

BestPractices in OfficeErgonomicsforMIS Software 220

BestPracticesin OrganizationalStructuresforMIS Software 221

BestPractices forEmployeeMoralein MIS Software 223

BestWorkPatternsandOvertime UtilizationPracticesforMISSoftware 225

BestPracticesforMinimizingMIS StaffTurnoverRates 226

Summary and Conclusions on MIS Software 227

Readings and References for MIS Software 229

CHAPTER 8 BENCHMARKS AND BEST PRACTICES FOR OUTSOURCED SOFTWARE 235

The Growth of International Outsourcing 239

Choosing Outsourcing or In-house Development 243

Minimizing the Risks of Disputes between Outsource Contractors and Their Clients 251

Outsourcing Technologies 255

Outsource Demographics 260

Outsource Benchmarks 266

Outsourcing Successes and Failures 275

Outsourcing and Contract Software Success Factors 279

Outsourcing and Contract Software Failure Factors 280

Best Technical Practices for Outsourced Software 280

Best Project Management Practices for Outsourced Software 282

Best Requirements-Gathering and Analysis Practices for Outsourced Software 285

Best Design and Specification Practices for Outsourced Software 288

Best Coding Practices for Outsourced Software 289

Best Reusability Practices for Outsourced Software 291

Best Change Control Practices for Outsourced Software 294

Best User Documentation Practices for Outsourced Software 295

Best Quality Control and Pretest Defect Removal Practices for Outsourced Software 297

Best Testing Practices and Tools for Outsourced Software 299

Best Maintenance and Enhancement Practices for Outsourced Software 301

Best Personnel Practices for Outsourced Software 302

Best Staff Hiring Practices for Outsourced Software 303

Best Staff Training and Education Practices for Outsourced Software 304

Best Management Training and Education Practices for Outsourced Software 305

Best Practices for Specialization in the Outsource Software Domain 307

Best Compensation and Salary Practices for Outsourced Software 307

Best Practices in Office Ergonomics for Outsourced Software 308

Best Practices in Organizational Structures for Outsourced Software 309

Best Practices for Employee Morale among Outsource Vendors 311

Best Work Patterns and Overtime Utilization for Outsourced Software 313

Best Practices for Minimizing Outsource Staff Turnover Rates 314

Summary and Conclusions on Outsourced Software 315

Readings and References for Outsourced Software 316

CHAPTER 9 BENCHMARKS AND BEST PRACTICES FOR SYSTEMS SOFTWARE 321

Systems Software Demographics 323

Systems Software Benchmarks 329

Systems Software Successes and Failures 341

Systems Software Success Factors 343

Systems Software Failure Factors 344

Best Technical Practices for Systems Software 348

Best Project Management Practices for Systems Software 349

Best Requirements-Gathering and Analysis Practices for Systems Software 353

Best Design and Specification Practices for Systems Software 355

Best Coding Practices for Systems Software 357

Best Reusability Practices for Systems Software 360

Best Change Control Practices for Systems Software 363

Best User Documentation Practices for Systems Software 364

Best Quality Control and Pretest Defect Removal Practices for Systems Software 366

Best Testing Practices and Tools for Systems Software 371

Best Maintenance and Enhancement Practices for Systems Software 372

Best Personnel Practices for Systems Software 374

Best Staff Hiring Practices for Systems Software 375

Best Staff Training and Education Practices for Systems Software 377

Best Management Training and Education Practices for Systems Software 378

Best Compenstation and Salary Practices for Systems Software 380

Best Practices for Specialization in the Systems Software Domain 380

Best Practices in Office Ergonomics for Systems Software 381

Best Practices in Organizational Structures for Systems Software 383

Best Practices for Employee Morale in Systems Software 386

Best Work Patterns and Overtime Utilization for Systems Software 388

Best Practices for Minimizing Staff Turnover Rates 389

Summary and Conclusions on Systems Software 391

Readings and References for Systems Software 391

CHAPTER 10 BENCHMARKS AND BEST PRACTICES FOR COMMERCIAL SOFTWARE 399

Special Issues and Technologies for Commercial Software 401

Commercial Software Demographics 408

Commercial Software Benchmarks 413

Commercial Software Successes and Failures 424

Commercial Software Success Factors 427

Commercial Software Failure Factors 428

The Microsoft Pattern 429

The Emergence of the ISO 9000-9004 Standards 432

Best Technical Practices for Commercial Software 432

Best Project Management Practices for Commercial Software 433

Best Requirements-Gathering and Analysis Practices for Commercial Software 436

Best Design and Specification Practices for Commercial Software 438

Best Coding Practices for Commercial Software 439

Best Reusability Practices for Commercial Software 441

Best Change Control Practices for Commercial Software 442

Best User Documentation Practices for Commercial Software 443

Best Quality Control and Pretest Defect Removal Practices for Commercial Software 446

Best Testing Practices and Tools for Commercial Software 448

Best Maintenance and Enhancement Practices for Commercial Software 450

Best Personnel Practices for Commercial Software 453

Best Staff Hiring Practices for Commercial Software 454

Best Staff Training and Education Practices for Commercial Software 455

Best Management Training and Education Practices for Commercial Software 456

Best Practices for Specialization in the Commercial Software Domain 457

Best Compensation and Salary Practices for Commercial Software 458

Best Practices in Office Ergonomics for Commercial Software 459

Best Practices in Organizational Structures for Commercial Software 460

Best Practices for Employee Morale in Commercial Software 461

Best Work Patterns and Overtime Utilization for Commercial Software 463

Best Practices for Minimizing Staff Turnover Rates in the Commercial Software Domain 463

Summary and Conclusions on Commercial Software 465

Readings and References for Commercial Software 465

CHAPTER 11 BENCHMARKS AND BEST PRACTICES FOR MILITARY SOFTWARE 473

Military Software Technologies and Special Problems 475

The Software Engineering Institute 479

The Airlie Council 482

Military Software Demographics 483

Military Software Benchmarks 488

Military Software Successes and Failures 499

Military Software Success Factors 500

Military Software Failure Factors 501

Best Technical Practices for Military Software 505

Best Project Management Practices for Military Software 505

Best Requirements-Gathering and Analysis Practices for Military Software 509

Best Design and Specification Practices for Military Software 512

Best Coding Practices for Military Software 514

Best Reusability Practices for Military Software 516

Best Change Control Practices for Military Software 519

Best User Documentation Practices for Military Software 520

Best Quality Control and Pretest Defect Removal Practices for Military Software 522

Best Testing Practices and Tools for Military Software 524

Best Maintenance and Enhancement Practices for Military Software 526

Best Personnel Practices for Military Software 527

Best Staff Hiring Practices for Military Software 529

Best Staff Training and Education Practices for Military Software 529

Best Management Training and Education Practices for Military Software 530

Best Practices for Specialization in the Military Software Domain 532

Best Compensation and Salary Practices for Military Software 533

Best Practices in Office Ergonomics for Military Software 533

Best Practices in Organizational Structures for Military Software 535

Best Practices in Employee Morale in Military Software 537

Best Work Patterns and Overtime Utilization for Military Software 539

Best Practices for Minimizing Military Staff Turnover Rates 540

Summary and Conclusions on Military Software 541

Readings and References for Military Software 543

CHAPTER 12 BENCHMARKS AND BEST PRACTICES FOR END USER SOFTWARE 551

End User Software Demographics 554

End User Benchmarks 555

End User Software Successes and Failures 559

End User Software Success Factors 561

End User Software Failure Factors 561

Best Technical Practices for End User Software 562

Best Personnel Practices for End User Software 563

Readings and References for End User Software 564

Appendix—SPR Questionnaire for Assessments,Benchmarks,and Baselines 567

Glossary 609

Complete List of Readings and References 623

Index 633