1．Room Reservations(预订房间) 1
2．Check-in Reglstration(登记) 15
3．Providing Information(提供信息) 30
4．Room Service(房内就餐服务) 38
5．Room C1eaning(清理房间) 46
6．Exchanging Money(外币兑换) 54
8．Maintenance(维修服务) 65
9．Switchboard Operator(电话总机) 70
10．Laundry Service(洗衣服务) 79
11．Changing Rooms Or Extending Reservation(换房间或延长住期) 86
12．Other Servlces(其它服务) 91
15．Restaurant Reservation(预订座位) 108
16．Seating the Guests(安排座位) 116
17．Taking Orders(点菜) 125
18．Ordering Dessert(点甜食) 147
19．Serving the Food(供应饭菜) 153
20．Presenting the Bill(收款) 159
21．Handing Complaints (应付抱怨B) 166
22．Fast-Food Restaurant(快餐厅) 176
23．Bar Service(酒吧) 181
24．Three Meals(三餐) 197
附录Ⅰ HoteI Useful Words(宾馆实用词汇) 205
附录Ⅱ HotelUsefulExpressions(宾馆实用短句) 219
附录Ⅲ Dining Hall Equipments(餐厅用具及设备) 231