Chapter 1 Greeting Passengers and Baggage Arrangement 1
Chapter 2 Safety Checking and Flight Delay 23
Chapter 3 Passenger Comfort and Entertainment 47
Chapter 4 Beverage and Food Service 65
Chapter 5 Medical Service and First Aid 95
Chapter 6 Duty Free Service 116
Chapter 7 Special Situation 136
Chapter 8 Emergency Situation 153
Chapter 9 Entry Forms Filling and Transfer 172
Chapter 10 Pre-arrival and After Arrival 191
Chapter 11 About Chinese Festivals 207
Chapter 12 Talking About Traveling 219