Part A The business organisation,its stakeholders and the external environment 3
1 Business organisations and their stakeholders 3
2 The business environment 17
3 The macro-economic environment 55
4 Micro-economic factors 83
Part B Business organisation structure,functions and governance 119
5 Business organisationstructure and strategy 119
6 Organisational culture and committees 141
7 Corporate governance and social responsibility 173
Part C Accounting and reporting systems,controls and compliance 195
8 The role of accounting 195
9 Control,security and audit 231
10 Identifying and preventing fraud 257
Part D Leading and managing individuals and teams 283
11 Leading and managing people 283
12 Recruitment and selection 309
13 Diversity and equal opportunities 333
14 Individuals,groups and teams 343
15 Motivating individuals and groups 363
16 Training and development 381
17 Performance appraisal 403
Part E Personal effectiveness and communication in business 421
18 Personal effectiveness and communication 421
Part F Professional ethics in accounting and business 461
19 Ethical considerations 461
Exam question bank 497
Exam answer bank 511
Index 517