UNIT 1 Job Seeking on the Phone 1
UNIT 2 Successful Interview 25
UNIT 3 Report for Employment 47
UNIT 4 Pleasant Work at Office 67
UNIT 5 Help－seeking 86
UNIT 6 Reservations 104
UNIT 7 Establishing Business Relations 123
UNIT 8 Complaint About Work 140
UNIT 9 Doing Business on the Phone 158
UNIT 10 Packing and Transportation 174