Section Ⅰ：UN Guidelines for Consumer Protection 3
Speech on International Forum on"Justice and Consumer Rights:UN Guidelines for Consumer Protection"&Robin Simpson 3
An Emerging Issue:Financial Consumer Protection&Ms. Connie Lau,J.P. 16
Reflections of UN Guidelines on Consumer Protection on Consumer Detriment,Government Policy and Regulation&Archana Singh Prof. Sri Ram Khanna 22
The Evolution of Consumer Rights in International Law—A Global Perspective&Robin Simpson Ying Yu 39
Draft Speech for the Wuhan Conference on Justice and Consumer Rights:UN Guidelines for Consumer Protection&Ikram ul Haque Qureshi 60
Section Ⅱ：Global Financial Consumer Protection 71
The Role of Ombudsmen in Consumer Protection,Including in Financial Services&David Thomas 71
Free to Provide Services Principle:Underlining Impetus to the Recast of EU Choice of Law Rules on Financial Contract&Xiaoliang Fan 82
Financial Consumer Protection—Need,Issues ＆ Frameworks&Sri Ram Khanna Isha Goel 99
欧盟法视角下金融消费者合同的法律适用&范晓亮 122
Section Ⅲ：Consumer Protection in China 141
Financial Consumer in China&Ying Yu Robin Simpson 141
金融消费者保护：制度发展与体制变革&李仁真 周忆 155
论中国金融消费者权益保护制度的构建&陶立早 162
中国的消费者保护法&王悦 170
消费者抑或经营者？——王海类人法律地位再思考&孙晋 冯艳楠 191
消费者公益诉讼的扩散性利益的涉他诉请：一个崭新的民法问题 ——以2013年丘建东诉福建龙洲运输股份有限公司货物运输合同案为例&丘建东 199
消费者权益需要全方位保护&陈聪 郭克强 204
对修订《消费者权益保护法》和制定《旅游法》有关问题的初步看法&余敏友 梁雯雯 于颖 谢博文 207
Section Ⅳ：Consumer Redress 215
European Approaches to Mass Consumer Issues:Collective Redress and ADR&Professor Dr Christopher Hodges 215
Distance Consumer Protection in China&Ying Yu 229
Comments on the UN Guidelines for Consumer Protection(UNGCP)with Particular Focus on Dispute Resolution&Naomi Creutzfeldt-Banda Ying Yu 240
The Protection of Consumers'Personal Rights by Criminal Law in China——Theoretical Problems in Comparison with German Law&Qi Xiong 256
Section Ⅴ：Consumer Protection and Public Law 289
Speaking Note on the Future of Trade&Pradeep S. Mehta 289
欧盟消费者保护政策与环境保护政策的一体化研究&杜志华 296
企业的社会责任与消费者权益的国际保护&李雪平 305
附录一：Implementation Report United Nations Guidelines for Consumer Protection(1985-2013) 320
附录二：《联合国保护消费者准则》（1999年扩大版） 362
附录三：Sofia Statement on the Development of International Principles on Consumer Protection 369