Unit 1 Reservationists 1
PART A SEEING 1
Drill 1 1
Drill 2 2
Drill 3 3
PART B LISTENING 4
Drill 1 4
Drill 2 4
Drill 3 5
PART C ORAL PRACTICES 5
Drill 1 5
Drill 2 6
Drill 3 7
Drill 4 7
Unit 2 Front Office ＆ Desk Clerk 9
PART A SEEING 9
Drill 1 9
Drill 2 10
Drill 3 11
PART B LISTENING 11
Drill 1 11
Drill 2 12
Drill 3 13
PART C ORAL PRACTICES 14
Drill 1 14
Drill 2 15
Drill 3 16
Unit 3 Doorman 18
PART A SEEING 19
Drill 1 19
Drill 2 20
Drill 3 20
PART B LISTENING 21
Drill 1 21
Drill 2 22
Drill 3 22
PART C ORAL PRACTICES 23
Drill 1 23
Drill 2 24
Drill 3 CASE IN POINT 25
Unit 4 Concierge 28
PART A SEEING 28
Drill 1 28
Drill 2 29
Drill 3 29
PART B LISTENING 30
Drill 1 30
Drill 2 31
Drill 3 32
PART C ORAL PRACTICES 32
Drill 1 32
Drill 2 34
Drill 3 CASE IN POINT 34
Unit 5 Room Attendants 37
PART A SEEING 38
Drill 1 38
Drill 2 38
Drill 3 39
PART B LISTENING 39
Drill 1 39
Drill 2 40
Drill 3 41
PART C ORAL PRACTICES 42
Drill 1 42
Drill 2 43
Drill 3 CASE IN POINT 43
Unit 6 Housekeeping Staff 44
PART A SEEING 44
Drill 1 44
Drill 2 45
Drill 3 46
PART B LISTENING 47
Drill 1 47
Drill 2 49
Drill 3 49
PART C ORAL PRACTICES 50
Drill 1 50
Drill 2 51
Drill 3 CASE IN POINT 51
Unit 7 Laundryman 53
PART A SEEING 53
Drill 1 53
Drill 2 54
Drill 3 55
PART B LISTENING 56
Drill 1 56
Drill 2 56
Drill 3 57
PART C ORAL PRACTICES 57
Drill 1 57
Drill 2 58
Drill 3 CASE IN POINT 58
Unit 8 Engineering Grounds Man 61
PART A SEEING 61
Drill 1 61
Drill 2 62
Drill 3 62
PART B LISTENING 63
Drill 1 63
Drill 2 64
Drill 3 65
PART C ORAL PRACTICES 65
Drill 1 65
Drill 2 66
Drill 3 CASE IN POINT 67
Unit 9 Room Service Staff 68
PART A SEEING 68
Drill 1 68
Drill 2 69
Drill 3 69
PART B LISTENING 70
Drill 1 70
Drill 2 71
Drill 3 72
PART C ORAL PRACTICES 72
Drill 1 72
Drill 2 73
Drill 3 CASE IN POINT 74
Unit 10 Waiter 77
PART A SEEING 77
Drill 1 77
Drill 2 78
Drill 3 78
PART B LISTENING 79
Drill 1 79
Drill 2 80
Drill 3 81
PART C ORAL PRACTICES 81
Drill 1 81
Drill 2 82
Drill 3 CASE IN POINT 84
Unit 11 Bartender 85
PART A SEEING 85
Drill 1 85
Drill 2 86
Drill 3 87
PART B LISTENING 88
Drill 1 88
Drill 2 89
Drill 3 89
PART C ORAL PRACTICES 90
Drill 1 90
Drill 2 91
Drill 3 CASE IN POINT 94
Unit 12 Sommelier 96
PART A SEEING 96
Drill 1 96
Drill 2 97
Drill 3 98
PART B LISTENING 98
Drill 1 98
Drill 2 100
Drill 3 100
PART C ORAL PRACTICES 101
Drill 1 101
Drill 2 CASE IN POINT 103
Unit 13 Safety and Security Staff 105
PART A SEEING 105
Drill 1 105
Drill 2 106
Drill 3 107
PART B LISTENING 108
Drill 1 108
Drill 2 109
Drill 3 109
PART C ORAL PRACTICES 110
Drill 1 110
Drill 2 111
Drill 3 112
Drill 4 CASE IN POINT 112
Unit 14 Business Center Staff 114
PART A SEEING 114
Drill 1 114
Drill 2 115
Drill 3 116
PART B LISTENING 117
Drill 1 117
Drill 2 118
Drill 3 118
PART C ORAL PRACTICES 119
Drill 1 119
Drill 2 120
Drill 3 CASE IN POINT 122
Unit 15 Night Auditor 123
PART A SEEING 123
Drill 1 123
Drill 2 124
Drill 3 125
PART B LISTENING 126
Drill 1 126
Drill 2 127
Drill 3 128
PART C ORAL PRACTICES 128
Drill 1 128
Drill 2 129
Drill 3 130
Drill 4 CASE IN POINT 130
Unit 16 Check-out 132
PART A SEEING 132
Drill 1 132
Drill 2 133
Drill 3 133
PART B LISTENING 134
Drill 1 134
Drill 2 135
Drill 3 136
PART C ORAL PRACTICES 137
Drill 1 137
Drill 2 139
Drill 3 CASE IN POINT 141