Part 1 An Introduction to Business Correspondence 2
Chapter 1 Introduction to the Business Correspondence 2
Chapter 2 The Forms of Business Correspondence 7
Chapter 3 The Components in Business Correspondence 19
Chapter 4 The Writing Principles in Business Correspondence 31
Chapter 5 Other Business Writing 41
Part 2 Business Correspondence in International Visible Trade 62
Chapter 6 Looking for Potential Customers 62
Chapter 7 Discussing Price 76
Chapter 8 Signing a Contract 92
Chapter 9 Dealing with Complaints 157
Chapter 10 Other Business Partnership 175
Part 3 Simulation Training in Major Documents 200
Chapter 11 Official and Organizational Documents 200
Chapter 12 Financial Documents 209
Chapter 13 Commercial Documents 218
Chapter 14 Shipping Documents 226
Chapter 15 Insurance Documents 237
Part 4 Simulation Training in Business Correspondence 244
Chapter 16 Simulation Training in Business Correspondence（1） 244
Chapter 17 Simulation Training in Business Correspondence（2） 260
Chapter 18 Simulation Training in Business Correspondence（3） 272
参考文献 290