ITEM ONE NEGOTIATION OF A CONTRACT 3
Situation 1 The Components of Business Letters 3
Situation 2 Establishing Business Relations 17
Situation 3 Enquiry 34
Situation 4 Offer 49
Situation 5 Counter-offer 65
Situation 6 Acceptance and Order 79
ITEM TWO EXECUTION OF A CONTRACT 109
Situation 1 Payment 109
Situation 2 Packing 130
Situation 3 Shipment 144
Situation 4 Insurance 160
Situation 5 Claims and Adjustments 171
PROFESSIONAL QUALIFICATION CERTIFICATION 193
Appendix 1 Cambridge Business English Certificate（BEC） 193
Appendix 2 China National Business English Certificate Test（NBECT） 197
Appendix 3 National Foreign Trade and Economic Cooperation Test（FrAT） 200