Unit One Knowing Outsourcing Industry 1
Part One Reading 1
Part Two Writing 10
Part Three Case Study 11
Unit Two Managing Culture in Outsourcing 14
Part One Reading 14
Part Two Writing 21
Part Three Case Study 25
Unit Three Handling Clients 28
Part One Reading 28
Part Two Writing 37
Part Three Case Study 39
Unit Four Working Together 42
Part One Reading 42
Part Two Writing 51
Part Three Case Study 54
Unit Five Initiation 56
Part One Reading 56
Part Two Writing 65
Part Three Case Study 69
Unit Six Design 72
Part One Reading 72
Part Two Writing 81
Part Three Case Study 84
Unit Seven Coding 86
Part One Reading 86
Part Two Writing 95
Part Three Case Study 97
Unit Eight Software Testing 100
Part One Reading 100
Part Two Writing 108
Part Three Case Study 112
Unit Nine Release Management 113
Part One Reading 113
Part Two Writing 119
Part Three Case Study 125
References 127