Part 1 Workplace Conversations 1
Unit 1 Greetings and Introductions(Conversations 1-8) 3
Unit 2 Informing and Explaining(Conversations 9-16) 17
Unit 3 Making Requests(Conversations 17-24) 29
Unit 4 Resolving Conflicts(Conversations 25-30) 43
Unit 5 Exchanging Ideas(Conversations 31-35) 55
Unit 6 Giving and Receiving Instructions(Conversations 36-40) 66
Unit 7 Workplace Interview(Conversations 41-45) 77
Part 2 Workplace Communication Skills 87
Unit 1 Verbal and Nonverbal Skills(1) 89
Unit 2 Verbal and Nonverbal Skills(2) 93
Unit 3 Work Team Communication 98
Unit 4 Creating a Communication Climate 101
Unit 5 Working Together:Understanding Yourself and Others(1) 106
Unit 6 Working Together:Understanding Yourself and Others(2) 110
Unit 7 Conducting Meetings 114
Unit 8 Dealing with Conflict 119