Unit 1 Giving Travel Information 1
Unit 2 At the Airport 11
Unit 3 Local Tour Guide Service 22
Unit 4 Shopping 33
Unit 5 Entertainment 42
Unit 6 Handling Problems and Emergencies 54
Unit 7 Room Reservation 64
Unit 8 Reception Service 78
Unit 9 In-house Service 90
Unit 10 Check-out Service 102
Unit 11 A La Carte 113
Unit 12 In Chinese Restaurant 125
Vocabulary 138
参考文献 164