Chapter 1 Travel Inquiry 1
Chapter 2 Where to Go and What to Do 20
Chapter 3 Taking a Booking 37
Chapter 4 Tourist Transportation 54
Chapter 5 Food＆Beverage 68
Chapter 6 Hotel Matters 84
Chapter 7 Dealing with Complaints and Problems 95
Chapter 8 Responsible Tourism 109
附录一 123
附录二 148