TRAINING PROGRAMS 1
Unit One Flight Information＆Ticket Service 3
Unit Two Travel Documents 8
Unit Three Check-in＆Baggage Handling 13
Unit Four Security Check 18
Unit Five Flight Irregularities 23
Unit Six Boarding＆Cabin Service 29
Unit Seven Emergency Handling 34
Unit Eight Arriving at the Destination 39
TRANSCRIPTS＆KEYS 45
VOCABULARY 111
REFERENCES 125