PART ONE LAYOUT OF BUSINESS LETTERS 1
PART TWO BUSINESS NEGOTIATION 15
Chapter Ⅰ Establishment of Business Relations 15
Lesson 1 A Letter from an Exporter 16
Lesson 2 ALetter from an Importer 20
Lesson 3 Sales Promotion 24
Lesson 4 An Invitation Letter 26
Chapter Ⅱ Enquiries,Offers and Counter-offers 32
Lesson 5 (A)AGeneral Inquiry 34
(B)AReply 34
Lesson 6 ASpecific Inquiry 38
Lesson 7 AReply to an Inquiry 42
Lesson 8 Making an Offer 46
Lesson 9 A Reply to an Inquiry about Insurance 50
Lesson 10 A Counter-offer on Price 55
Lesson 11 Acceptance of a Counter-offer 60
Lesson 12 Declining Request for Price Reduction 63
Lesson 13 Asking for Payment by T/T 66
Lesson 14 Declining D/A Payment 70
Lesson 15 A Counter-offer on Packing 73
Chapter Ⅲ Conclusion of Business 82
Lesson 16 An Acceptance Letter 83
Lesson 17 Placing an Order 87
Lesson 18 AReply to an Order 90
Lesson 19 Sending a Sales Contract 93
Lesson 20 Counter Signature 97
PART THREE EXECUTION OF CONTRACT 105
Chapter Ⅳ Payment 105
Lesson 21 Urging Payment 106
Lesson 22 (A)Urgingan L/C 109
(B)Advising Establishment of L/C 110
Lesson 23 ASample of L/C 115
Lesson 24 Asking for L/C Amendment 120
Lesson 25 Asking for L/C Extension 125
Chapter Ⅴ Shipment 130
Lesson 26 Urging Shipment 131
Lesson 27 Asking for Partial Shipment 135
Lesson 28 Alteration in Shipping Arrangement 137
Lesson 29 Sending Shipping Advice 141
Chapter Ⅵ Insurance 148
Lesson 30 Covering Insurance for the Buyer 149
Lesson 31 Applying for Insurance 152
Chapter Ⅶ Commodity Inspection and Customs Declaration 157
Lesson 32 Inspection of Imported Food 158
Lesson 33 Customs Declaration 161
Chapter Ⅷ Complaints and Claims 170
Lesson 34 Complaint about Wrong Delivery 171
Lesson 35 Settlement of a Complaint 174
Lesson 36 Claim for Damaged Goods 177
Lesson 37 Claim for Inferior Quality 181
Lesson 38 Declining a Claim 184
PART FOUR OTHER TRADE FORMS 191
Chapter Ⅸ Other Trade Forms 191
Lesson 39 (A)Asking for Sole Agency 192
(B)AReply 193
Lesson 40 Compensation Trade 196
Lesson 41 Processing Trade 199
Lesson 42 Joint Venture 201
Lesson 43 Invitation to Bid 206
Appendices 213
参考文献 221