Part 1 An Overview of Business Writing 1
Chapter 1 Definition and Function of Business Writing 2
Chapter 2 Fundamentals of Effective Business Writing 5
Part 2 Major Business Writing 11
Chapter 3 Business E-mail 12
Chapter 4 Business Memo 26
Chapter 5 Business Report 36
Chapter 6 Business Proposal 58
Chapter 7 Business Letter 73
Part 3 Routine Business Transaction Letter 87
Chapter 8 Inquiry and Reply 88
Chapter 9 Price Discussion 99
Chapter 10 Order and Reply 113
Chapter 11 Payment 124
Chapter 12 Packing 136
Chapter 13 Shipping 147
Chapter 14 Insurance 159
Chapter 15 Complaint and Settlement 170
Chapter 16 Business Partnership 184
Part 4 Simulation Training in Business Writing 203
Chapter 17 Business Correspondence 204
Chapter 18 Business Memo Writing 243
Chapter 19 Business Report Writing 245
Chapter 20 Business Proposal Writing 247
参考文献 250