Unit 1 Making Enquiries 1
Unit 2 Negotiating prices 19
Unit 3 Placing Orders 43
Unit 4 Terms of Payment 63
Unit 5 Packing 89
Unit 6 Shipping 105
Unit 7 Insurance 129
Unit 8 Complaints and Claims 146
Unit 9 Marketing adn Sales 164
Unit 10 Accounting 182
Unit 11 Taxation 204
Unit 12 Stocks and Bonds 224