Unit 1 Fundamentals of Business Correspondence 1
Unit 2 Company Profile 40
Unit 3 Seller's Letter to Establish Business Relations 60
Unit 4 Buyer's Response—Enquiry 81
Unit 5 Quotations and Offers 95
Unit 6 Counter Offers 110
Unit 7 Orders 124
Unit 8 The Seller's Acceptance 143
Unit 9 L/C Notice 159
Unit 10 Insurance 194
Unit 11 Shipment 211
Unit 12 Complaints and Claims 230
Unit 13 Adjustments 245