Part Ⅰ Logistics English 1
Unit One Logistics 3
Unit Two Supply Chain Strategy 16
Unit Three Distribution Strategy Improvement 28
Unit Four Customer Service Improvement 42
Unit Five Warehousing 58
Unit Six Transportation Management 73
Unit Seven Procurement 88
Part Ⅱ Freight Forwarding English 103
Unit Eight An Introduction to International Freight Forwarding 105
Unit Nine Containerized Transportation 119
Unit Ten Shipping Documents 132
Unit Eleven An Introduction to Freight Forwarding Companies 144
Unit Twelve Enquiry and Quotation 158
Unit Thirteen Communications in Daily Practical Work 174
Unit Fourteen Agency Agreement 199
Appendix Abbreviations and Definitions Used in Daily Communication 218
Key to the Exercises 223
References 230