Chapter Ⅰ Layout of a Business Letter 1
Chapter Ⅱ Establishment of Business Relations 4
Lesson One Self-Introduction 4
Key to Lesson One 5
Lesson Two Request for the Establishment of Business Relations（A）A Letter from An Importer（B）A Reply to the Above 7
Key to Lesson Two 8
Lesson Three Credit Enquiries 10
Key to Lesson Three 11
Chapter Ⅲ ENQUIRIES,OFFERS AND COUNTER-OFFERS 14
Lesson Four （A）A General Enquiry for Wool Material 14
（B）A Reply to the Above 14
Key to Lesson Four 15
Lesson Five A Specific Enquiry 17
Key to Lesson Five 19
Lesson Six A Non-firm Offer 21
Key to Lesson Six 23
Lesson Seven A Counter-Offer 25
Key to Lesson Seven 26
Chapter Ⅳ Conclusion of Business 30
Lesson Eight An order 30
Key to Lesson Eight 31
Lesson Nine （A）A Repeat Order 33
（B）Declining a Repeat Order 33
Key to Lesson Nine 34
Lesson Ten （A）Sending a Sales Confirmation 36
（B）A Counter-signature Letter 36
Key to Lesson Ten 38
Chapter Ⅴ Payment 42
Lesson Eleven Asking for D/P 42
Kev to Lesson Eleven 44
Lesson Twelve Declining D/A 45
Kev to Lesson Twelve 47
Lesson Thirteen （A）Modifying Terms of Payment 50
（B）A Reply 50
Key to Lesson Thirteen 52
Chapter Ⅵ Establishment of,Extension of and Amendment to L/C 56
Lesson Fourteen （A）Urging the Establishment of L/C 56
（B）A Reply 56
Key to Lesson Fourteen 57
Lesson Fifteen Asking for the Extension of L/C 59
Key to Lesson Fifteen 59
Lesson Sixteen Asking for L/C Amendment（1） 61
Key to Lesson Sixteen 61
Lesson Seventeen Asking for L/C Amendment（2） 63
Key to Lesson Seventeen 63
Chapter Ⅶ Shipment 66
Lesson Eighteen （A）Urging Shipment 1
（B）A Reply 1
（C）Urging Shipment 2
（D）A Reply（2） 66
Key to Lesson Eighteen 68
Lesson Nineteen Asking for Transshipment and Partial Shipment 70
Key to Lesson Nineteen 71
Lesson Twenty Information on Container Service 72
Key to Lesson Twenty 73
Chapter Ⅷ Packing 76
Lesson Twenty-One Packing Requirement 76
Key to Lesson Twenty-One 78
Lesson Twenty-Two Inner Packing 79
Key to Lesson Twenty-Two 79
Lesson Twenty-Three Outer Packing 81
Key to Lesson Twenty-Three 81
Chapter Ⅸ Insurance 84
Lesson Twenty-Four Asking for CFR Terms 84
Key to Lesson Twenty-Four 86
Lesson Twenty-Five Asking the Seller to Cover Insurance 88
Key to Lesson Twenty-Five 89
Lesson Twenty-Six Insurance Clause 91
Key to Lesson Twenty-Six 92
Chapter Ⅹ Complaints and Claims 96
Lesson Twenty-Seven Complaints of Wrong Goods Delivered 96
Key to Lesson Twenty-Seven 98
Lesson Twenty-Eight （A）Claim for Short Weight 99
（B）A Reply—Settlement of the Claim 99
Key to Lesson Twenty-Eight 103
Lesson Twenty-Nine （A）Claim for Improper Packing 105
（B）Declining the Claim 105
Key to Lesson Twenty-Nine 107
Chapter Ⅺ Agency 109
Lesson Thirty （A）Asking for Sole Agency 109
（B）An Unfavorable Reply 109
Key to Lesson Thirty 113
Lesson Thirty-One A Favorable Reply to the Request for Sole Agency 114
Key to Lesson Thirty-One 115
Lesson Thirty-Two Sole Agency Agreement 117
Key to Lesson Thirty-Two 119
Chapter Ⅻ Other International Business Activities 121
Lesson Thirty-Three Joint Venture 121
Key to Lesson Thirty-Three 122
Lesson Thirty-Four Compensation Trade 124
Key to Lesson Thirty-Four 124
Lesson Thirty-Five Investment in China 126
Key to Lesson Thirty-Five 128
Lesson Thirty-Six Bidding 129
Key to Lesson Thirty-Six 129