Chapter 1 At the Travel Agency 1
Chapter 2 At the Airport 14
Chapter 3 At the Hotel 25
Chapter 4 Sightseeing 38
Chapter 5 At the Restaurant 54
Chapter 6 Shopping 70
Chapter 7 Follow-up Service 84
Chapter 8 Emergency Handling 95
Key to the Practice 108
Tapescripts of the Listening Practice 117
Appendix Ⅰ Festivals,Scenic Spots and Public Notices 122
Appendix Ⅱ World Tourism Organizations 128
Bibliography 131