Unit 1 建立贸易关系 1
1．Self introduction 1
2．Contact customer after the fair 3
3．Enquiry from customer 6
4．Take the information from other colleagues 13
5．Contact customer by B2B web information 16
Unit 2 样品费用 19
Sample 1 Customer ask for samples to send by fedex 20
Sample 2 Customer refuse to pay sample charges 22
Sample 3 Customer ask for more free samples 26
Unit 3 价格商谈 35
1．New price request for repeat order 35
2．Customer request for lower price 42
3．Selling price increasing for sale 68
Unit 4 包装 74
Sample 1 Lables and giftbox revisation and confirmation 74
Sample 2 DVD player artwork design revisation and confirmation 78
Unit 5 付款方式 84
Sample 1 Order confirmation 84
Sample 2 Payment negotiation 87
Sample 3 Skills on payment term discussion 91
Sample 4 L/C 60 days confirmation 97
Unit 6 装船通知 101
Sample 1 Confirm shipping details 101
Sample 2 Confirm shipping documents draft 110
Unit 7 申诉 116
1．Missing goods 116
2．Making wrong production 119
3．Making wrong OSD language 122
4．Making wrong giftbox 126
5．Making wrong product color 130
Unit 8 出货 138
Sample 1 Shipment delay penalty 138
Sample 2 Solve product problems on shipment 146
Sample 3 Delay shipment and L/C amendment 149