Unit 1 Office Guidelines 1
Unit 2 Reception 7
Unit 3 Telephone Calls 13
Unit 4 Receiving Messages 19
Unit 5 Reservations 25
Unit 6 Conference 31
Unit 7 Making Schedules 37
Unit 8 Business Trip 43
Unit 9 Changing Appointments 49
Unit 10 Making Suggestions 55
Unit 11 Filing 61
Unit 12 Office Automation 67
Unit 13 Personnel 73
Unit 14 Banquet 79
Unit 15 Sightseeing 85
Unit 16 Business Correspondence 92
References 101