Chapter One Receiving a Tour GroupPart 1 Spotting a Tour Group 1
Part 2 On the Way 5
Part 3 Checking in at a Hotel 9
Chapter Two Dining in China 15
Part 1 Showing Guests to a Table 15
Part 2 At the Chinese Restaurant 20
Part 3 At the Western Restaurant 26
Chapter Three Sightseeing 33
Part 1 Discussing Itinerary 33
Part 2 City Tour 41
Part 3 Tour of Cultural Relics and Religious Sites 47
Part 4 Tour of Natural Scenic Wonders 54
Chapter Four Traffic 62
Part 1 Booking Tickets 62
Part 2 Taking a Train 66
Part 3 Taking a Plane 71
Chapter Five Services 77
Part 1 Health Care Service 77
Part 2 Post and Telephone 81
Part 3 Exchanging Foreign Currencies 85
Part 4 Property Safety 88
Chapter Six Entertainment 94
Part 1 At the Health Center 94
Part 2 At the Theater 98
Chapter Seven Shopping 103
Part 1 At the Department Store 103
Part 2 At the Handicrafts Store 108
Part 3 At the Antique Shop 113
Chapter Eight Settling the Tourist's ComplaintsPart 1 At the Restaurant 117
Part 2 At the Hotel 120
Chapter Nine Departure 125
Part 1 Checking Out 125
Part 2 Seeing off 129
Part 3 Checking in at the Airport 134
Chapter Ten Tourism Writing 138
Part 1 Business Letter for Travel 138
Part 2 Circular and Memos 142
Part 3 Contracts 146
Appendix 153
1.Traditional Festivals in China 153
2.Auspicious Designs of China 156
3.Introduction of Scenic Spot 158
4.Travel Forms 164