Module One Booking a Table 1
Module Two Greeting and Seating Guests 15
Module Three Taking Order for Breakfast 25
Module Four Service of Hors-D'oeuvres 37
Module Five Service of Soup 45
Module Six Service of Bread and Butter 55
Module Seven Service of Steak 69
Module Eight Service ofDessert 81
Module Nine Ordering for Drinks 93
Module Ten Collecting Bills 113
Module Eleven Guest Comp1aint Handling 125
Module Twelve Room Service 147
Module Thirteen Service of Buffet 157
Module Fourteen Service of Banquet 165
Module Fifteen Food Preparation 181