1 TIMETABLES AND SCHEDULES 1
Section Ⅰ Talking Face to Face 1
Section Ⅱ Being All Ears 5
Section Ⅲ Maintaining a Sharp Eye 6
Passage Ⅰ Punctuality and Keeping Promise 6
Passage Ⅱ Begin Each Day with a Fresh Plan of Attaek 10
Section Ⅳ Trying Your Hand 11
Section Ⅴ Having Some Fun 14
2 INVITATIONS 15
Section Ⅰ Talking Face to Face 15
Section Ⅱ Being All Ears 19
Section Ⅲ Maintaining a Sharp Eye 20
Passage Ⅰ Are You Really Being Invited? 20
Passage Ⅱ An Invitation Letter 24
Section Ⅳ Trying Your Hand 25
Section Ⅴ Having Some Fun 28
3 COMMUNICATlON BY PHONE 29
Section Ⅰ Talking Face to Face 29
Section Ⅱ Being All Ears 33
Section Ⅲ Maintaining a Sharp Eye 34
Passage Ⅰ For Conversation Press＃1 34
Passage Ⅱ Communication by Phone in the U.S 38
Section Ⅳ Trying Your Hand 40
Section Ⅴ Having Some Fun 43
4 MAKING RESERVATIONS 45
Section Ⅰ Talking Face to Face 45
Section Ⅱ Being All Ears 49
Section Ⅲ Maintaining a Sharp Eye 50
Passage Ⅰ Climer Lodge 50
Passage Ⅱ Beginning the Business 54
Section Ⅳ Trying Your Hand 56
Section Ⅴ Having Some Fun 59
5 APPLYING FOR A JOB 60
Section Ⅰ Talking Face to Face 60
Section Ⅱ Being All Ears 65
Section Ⅲ Maintaining a Sharp Eye 67
Passage Ⅰ Applying for a New Boss 67
Passage Ⅱ Beginning the Business 70
Section Ⅳ Trying Your Hand 72
Section Ⅴ Having Some Fun 76
6 MANAGERS AND CEOS 77
Section Ⅰ Talking Face to Face 77
Section Ⅱ Being All Ears 81
Section Ⅲ Maintaining a Sharp Eye 82
Passage Ⅰ One Minute Manager 82
Passage Ⅱ Remarks at the Marco Polo Award Presentation Ceremony 87
Section Ⅳ Trying Your Hand 90
Section Ⅴ Having Some Fun 93
7 PROMOTING ACTIVITIES 94
Section Ⅰ Talking Face to Face 94
Section Ⅱ Being All Ears 98
Section Ⅲ Maintaining a Sharp Eye 99
Passage Ⅰ Tips for Going to China's Tradeshows 99
Passage Ⅱ 10 Rules for Attending Exhibitions in China 103
Section Ⅳ Trying Your Hand 106
Section Ⅴ Having Some Fun 109
8 A COMPANY PROSPECTUS 110
Section Ⅰ Talking Face to Face 110
Section Ⅱ Being All Ears 114
Section Ⅲ Maintaining a Sharp Eye 116
Passage Ⅰ The Art of Price War 116
Passage Ⅱ Everyone Has a Chance to Win 120
Section Ⅳ Trying Your Hand 122
Section Ⅴ Having Some Fun 125
9 PURCHASE AND PAYMENT 126
Section Ⅰ Talking Face to Face 126
Section Ⅱ Being All Ears 130
Section Ⅲ Maintaining a Sharp Eye 132
Passage Ⅰ Who is Using My Credit Card Today? 132
Passage Ⅱ E-Business Means Opportunities 136
Section Ⅳ Trying Your Hand 138
Section Ⅴ Having Some Fun 142
10 TRAINING AND LEARNING 143
Section Ⅰ Talking Face to Face 143
Section Ⅱ Being All Ears 147
Section Ⅲ Maintaining a Sharp Eye 148
Passage Ⅰ Cultural Stereotypes and Misunderstandings 148
Passage Ⅱ Change,Or Get Left Behind 153
Section Ⅳ Trying Your Hand 156
Section Ⅴ Having Some Fun 160
NEW WORDS AND EXPRESSIONS 161
VOCABULARY 171