PART 1 Introduction to Management 1
1 The Manager's Job 1
Who is a Manager? 2
Types of Managers 4
The Process of Management 6
The Seventeen Managerial Roles 9
Five Key Managerial Skills 16
Development of Managerial Skills 18
The Manager as an Integrator of Five Mind-Sets 19
The Evolution of Management Thought 21
2 International Management and Cultural Diversity 36
International Management 37
Challenges Facing the Global Managerial Worker 46
Methods of Entry Into World Markets 52
Success Factors in the Global Marketplace 54
The Scope,Competitive Advantage,and Potential Problems of Managing Diversity 58
Organizational Practices to Encourage Diversity 62
PART 2 Planning 112
4 Essentials of Planning 112
A General Framework for Planning 114
Strategic Planning and Business Strategies 119
The Development of Business Strategy 122
Operating Plans,Policies,Procedures,and Rules 135
Management by Objectives:A System of Planning and Review 136
5 Problem Solving and Decision Making 146
Nonprogrammed Versus Programmed Decisions 147
Steps in Problem Solving and Decision Making 149
Bounded Rationality and Influences on Decision Making 153
Group Problem Solving and Decision Making 163
Creativity and Innovation in Managerial Work 168
6 Quantitative Techniques for Planning and Decision Making 186
Data-Based Decision Making 189
Forecasting Methods 191
Gantt Charts and Milestone Charts 194
Program Evaluation and Review Technique 197
Break-Even Analysis 201
Decision Trees 203
Inventory Control Techniques 206
Pareto Diagrams for Problem ldentification 210
PART 3 Organizing 219
7 Job Design and Work Schedules 219
Four Major Dimensions of Job Design Plus Job Specialization and Job Description 221
Job Enrichment and the Job Characteristics Model 227
Job Involvement,Enlargement,and Rotation 231
Job Crafting and Job Design 232
Ergonomics and Job Design 233
Modified Work Schedules and Job Design 237
Job Design and High-Performance Work Systems 247
8 Organization Structure,Culture,and Change 255
Bureaucracy as an Organization Structure 256
Departmentalization 260
Modifications of the Bureaucratic Organization 263
Delegation,Empowerment,and Decentralization 272
Organizational Culture 274
Managing Change 282
9 Staffing and Human Resource Management 295
Human Resource Management and Business Strategy 296
The Staffing Model and Strategic Human Resource Planning 297
Recruitment 302
Selection 306
Orientation,Training,and Development 315
Performance Evaluation(or Appraisal) 319
Compensation 322
The Role of Labor Unions in Human Resource Management 325
PART 4 Leading 333
10 Leadership 333
The Link Between Leadership and Management 334
The Leadership Use of Power and Authority 335
Characte ristics,Traits,and Behaviors of Effective Leaders 340
Leadership Styles 348
Transformational and Charismatic Leadership 355
The Leader as a Mentor and Coach 359
Leadership Skills 360
11 Motivation 370
The Relationship Between Motivation,Performance,and Commitment 372
Motivation Through Need Satisfaction 375
Motivation Through Goal Setting 383
Behavior Modification 385
Expectancy Theory of Motivation 389
Motivation Through Financial Incentives 392
12 Communication 407
The Communication Process 409
Nonverbal Communication in Organizations 411
Organizational Channels and Directions of Communication 413
Barriers to Communication 420
Overcoming Barriers to Communication 424
How to Conduct an Effective Meeting 430
Organizational Politics and Interpersonal Communication 433
13 Teams,Groups,and Teamwork 444
Types of Teams and Groups 445
Characte ristics of Effective Work Groups 454
Stages of Group Development 458
Managerial Actions for Building Teamwork 460
Being an Effective Team Player 462
Potential Contributions and Problems of Teams and Groups 464
Resolving Conflict Within Teams and Groups 467
PART 5 Controlling 481
14 Information Technology and e-Commerce 481
Information Technology and the Manager's Job 482
The Positive and Negative Consequences of Information Technology 484
The Impact of the Internet on Customers and Other External Relationships 492
The Effects of the Internet on Internal Operations 498
Success Factors in E-Commerce 502
15 Essentials of Control 509
Controlling and the Other Management Functions 510
Types and Strategies of Control 511
Steps in the Control Process 513
Nonbudgetary Control Techniques 518
Budgets and Budgeta ry Control Techniques 519
Managing Cash Flow and Cost Cutting 525
Nontraditional Measures of Financial Performance 530
Information Systems and Control 534
Characte ristics of Effective Controls 537
16 Managing Ineffective Performers 545
Factors Contributing to Ineffective Performance 546
The Control Model for Managing Ineffective Performers 554
Coaching and Constructive Criticism 562
Employee Discipline 565
Dealing with Difficult People,Including Cynics 569
Termination 572
PART 6 Managing for Personal Effectiveness 572
17 Enhancing Personal Productivity and Managing Stress 579
Improving Your Work Habits and Time Management 580
Understanding and Reducing Procrastination 592
The Nature of Stress and Burnout 594
Stress-Management Techniques 602