Unit One Meeting People:Introductions and Greetings 1
Unit Two Jobs and Responsibilities 12
Unit Three Office Furniture and Equipment 24
Unit Four Using the Telephone 45
Unit Five Product Description 63
Unit Six Work Routines 82
Unit Seven Receiving Visitors 97
Unit Eight Planning Business Travel 110
Unit Nine Travelling on Business 126
Unit Ten Work and Company History 141
Unit Eleven Describing Graphs and Trends 152
Unit Twelve Company Presentation 173
Unit Thirteen Company Results 190
Unit Fourteen Company and Product Comparison 203
Unit Fifteen Product Process 217
Unit Sixteen Making Arrangements 228
Unit Seventeen Making Forecasts 242
Unit Eighteen At a Meeting 254
Role-play Files 269
Transcripts 283
Suggested Key to Exercises 342
References 392
Irregular Verbs 393