LESSON ONE Text:What is a Hotel? 1
Dialog 1:Meeting the Assistant Manager 2
Dialog 2:The Front Desk 3
LESSON TWO Text:Classification of Hotels 9
Dialog:Renting a Hotel Room on a Long-term Basis 9
LESSON THREE Text:A Deluxe Hotel 16
Dialog 1:Checking into the Room 16
Dialog 2:Room Service 17
Dialog 3:Changing Traveler's Checks 17
LESSON FOUR Text:Housekeeping,Maintenance and Engineering 22
Dialog 1:Chamber Service 23
Dialog 2:Laundry Service 23
LESSON FIVE Text:Special Services and Facilities 27
Dialog 1:Booking Rooms for a Convention 28
Dialog 2:A Station-to-Station Call 28
Dialog 3:A Person-to-Person Call 29
Dialog 4:A Collect Call 30
REVISION Ⅰ 33
LESSON SIX Text:The Foodservice Industry 36
Dialog 1:In the Hotel Restaurant 37
Dialog 2:At the Bar Counter 38
LESSON SEVEN Text:Restaurants 40
Dialog 1:A Buffet 40
Dialog 2:In an American Restaurant 41
Dialog 3:In a French Restaurant 42
LESSON EIGHT Text:Menus 45
Dialog 1:Breakfast à la Carte 46
Dialog 2:Lunch Table d'h？te 47
LESSON NINE Text:Food Service 54
Dialog 1:Breakfast 54
Dialog 2:Lunch 55
Dialog 3:Dinner 56
LESSON TEN Text:Beverage Service 60
Dialog 1:At a Reception 60
Dialog 2:At a Bar 61
REVISION Ⅱ 64
LESSON ELEVEN Text:Tourism 65
Dialog:At the Airport Check-in Counter 66
LESSON TWELVE Text:Transportation 69
Dialog 1:Making Flight Reservations by Phone 70
Dialog 2:Asking the Way at the Bus Stop 70
LESSON THIRTEEN Text:Tourist Attractions and the Guided Tour 74
Dialog 1:Visits and Sightseeing 75
Dialog 2:At the Toy Counter in a Souvenir Shop 75
Dialog 3:At the Shipping Department 75
LESSON FOURTEEN Text:Tourist Promotion 79
Dialog:At a Travel Agent's Information Desk 80
LESSON FIFTEEN Text:Tour Operators 84
Dialog:Asking About Guided Tours 85
GENERAL REVISION 89
GLOSSARY 95