ContentsChapter 1 An Overview of Business Writing 商务写作概述 1
Chapter 2 Structure and Style of Business Letters 商业信函的结构与格式 22
Chapter 3 Inquiries and Requests 询盘与请求 44
Chapter 4 Replies 回复函 62
Chapter 5 Complaints and Claims 投诉与索赔 78
Chapter 6 Adjustments and Refusals 理赔与拒绝函 95
Chapter 7 Sales Letters 销售函 110
Chapter 8 Invitation and Thank-you Letters 邀请函与感谢信 130
Chapter 9 Letters of Apology and Congratulation 道歉信与祝贺信 148
Chapter 10 Notice and Announcement 通知与通告 163
Chapter 11 Memos and Minutes 备忘录与会议记录 177
Chapter 12 Résumé 简历 192
Chapter 13 Letters of Application 申请函 208
Chapter 14 Letters of Recommendation 推荐信 226
Chapter 15 Proposals 意向书 247
Chapter 16 Reports 报告 265
Chapter 17 Business Documents 商务文件 288
Chapter 18 Questionnaires 调查问卷 305
Reference Answers 参考答案 317
Reference 参考书目 338