CONTENTS 1
PART ONE LETTERS 1
LESSON ONE ESSENTIAL QUALITIES OF A GOOD BUSINESS LETTER 1
LESSON TWO THE MAIN PARTS AND LAYOUT OF A BUSINESS LETTER 5
The Main Parts of a Business Letter 5
The Layout of a Business Letter 12
Envelope Addressing 12
LESSON THREE APPLICATIONS 18
Specimen Letters 19
Letters for Optional Reading 22
LESSON FOUR ENQUIRIES AND REPLIES 26
Specimen Letters 26
Letters for Optional Reading 29
LESSON FIVE PERSONAL INJURY AND DEATH 33
Specimen Letters 34
Letters for Optional Reading 38
Specimen Letters 42
LESSON SIX MEDICAL CARE AND REPATRLATION 42
Letters for Optional Reading 46
LESSON SEVEN CARGO WORK 50
Specimen Letters 51
Letters for Optional Reading 55
LESSON EIGHT CARGO DAMAGE 60
Specimen Letters 61
Letters for Optional Reading 66
LESSON NINE PORT REGULATIONS AND AGENCIES 72
Specimen Letters 73
Letters for Optional Reading 77
LESSON TEN SHIPPING DOCUMENTS 84
Specimen Letters 86
Letters for Optional Reading 90
LESSON ELEVEN COLLISION OF SHIPS 97
Specimen Letters 98
Letters for Optional Reading 103
LESSON TWELVE DAMAGE TO SHIP AND OTHER THAN SHIP 107
Specimen Letters 108
Letters for Optional Reading 112
LESSON THIRTEEN CHARTER PARTY 116
Specimen Letters 117
Letters for Optional Reading 122
LESSON FOURTEEN SEA PROTEST AND GENERAL AVERAGE 127
Specimen Letters 129
Letters for Optional Reading 133
LESSON FIFTEEN CLAIMS AND SETTLEMENT 138
Specimen Letters 140
Letters for Optional Reading 144
PART TWO ELECTRONIC CORRESPONDENCE 150
LESSON SIXTEEN INTRODUCTION OF TELEGRAM 150
TheParts of a Telegram 151
The Counting of Words 152
LESSON SEVENTEEN HOW TOWRITE TELEGRAMS 155
Specimen Telegrams for Reading 159
LESSON EIGHTEEN GRAMMATICAL CHARACTERISTICS 163
Specimen Telegrams for Reading 167
LESSON NINETEEN INTRODUCTION OFTELEX 171
The Parts ofa Telex 173
Specimen Telexes for Reading 174
LESSON TWENTY HOW TO WRITE TELEXES 179
Some Rules for Abbreviation in Telex Writing 181
Specimen Telexes for Reading 183
Fax 191
LESSON TWENTY ONE FAX AND EMAIL 191
Specimen Fax 193
Email 195
APPENDIX Ⅰ 198
Useful Expressions for Letter Writing 198
APPENDIX Ⅱ 205
Telex Answer-back Codes for Countries Regions in the World 205
APPENDIX Ⅲ 211
Common Abbreviations in Telexes 211