Unit One Offering Help 1
Unit Two Introduction 7
Unit Three Selling Merchandise 13
Unit Four Bargaining 18
Unit Five At the Clothing Counter 24
Unit Six At the Footwear and Hat Counter 30
Unit Seven At the Sports Counter 34
Unit Eight At the Electrical Appliance Counter 40
Unit Nine At Drugs Counter 46
Unit Ten At the Cosmetics Counter 52
Unit Eleven At the Toy Counter 57
Unit Twelve After-Sale Service 62
Unit Thirteen Ordering on Telephone 67
Unit Fourteen Payment 72
Unit Fifteen Lost and Found 77
Unit Sixteen Dealing with Emergencies 82
附表 词汇表 87