Contents 1
1 Setting the scene 1
A framework for understanding 1
The structure and purpose of the book 6
2 What are information systems? 8
Classification of systems 10
A model of the evolution of systems 16
Summary 20
3 Issues in information systems 21
The case study 24
Issues to be managed 26
4 Integrating information systems and business strategy 28
Introduction 28
The context of IS/IT strategy 30
The key inputs 33
Processes for managing the strategy 38
Establishing the IS/IT strategic planning process 41
Summary 46
5 Identifying business advantages from information systems 48
Introduction 48
A planning framework for determining the requirements 49
Assessing the business position within the industry in terms of IS opportunities and threats 53
Business process redesign 73
Critical success factor analysis 78
Information analysis 83
Summary 93
Introduction 95
6 Creating an environment for success 95
Application portfolio analysis 96
Generic IS/IT management strategies 102
The application portfolio in a multiple business unit organization 111
Issues in managing the application portfolio 114
Evaluating IS/IT investments 115
Setting priorities for applications 121
Summary 125
7 Managing information systems development 127
Introduction 127
Basic systems development 129
The main project activities 138
Requirements analysis-one key to success 149
Variations on a theme 159
Summary 169
8 Support for the system development process 171
Introduction 171
Supporting disciplines for information systems 175
Summary 183
9 Organization for managing IS/IT 185
Introduction 185
Centralization versus decentralization 187
The major processes and responsibilities 189
Organizational issues 193
Summary 200
10 Conclusion:current and future directions 202
Index 206