Unit 1 Project reporting(Tense review) 2
Part Ⅰ-Developing Language Knowledge 2
Unit 2 Information technology(Present tenses) 7
Unit 3 Performance analysis(Past Simple and Present Perfect) 11
Unit 4 Arranging a conference(Future forms) 15
Unit 5 Strategy and options(Conditionals Ⅰ and Ⅱ) 19
Unit 6 Reducing the workforce(Modals of obligation;expressing requirements) 22
Unit 7 Fair pay(Modals of ability;expressing possibility) 27
Unit 8 Competitive advantage(Comparison and contrast) 32
Unit 9 Performance appraisal(Already,still,yet and always) 36
Unit 10 Business transactions(Articles) 40
Unit 11 Sales training(Quantifiers:all,many,much,several.(a)few,(a)little,no) 45
Unit 12 The supply chain(Process description) 49
Unit 13 Dealing with growth(Describing trends) 53
Unit 14 Presenting the department(Presenting information 1-structuring ideas) 60
Part Ⅱ-Developing Communication Skills 60
Unit 15 Companypolicy(Presenting information 2-connecting ideas) 64
Unit 16 Collecting information(Question and answer 1) 69
Unit 17 Pricing decisions(Question and answer 2) 74
Unit 18 Fixing meetings(Telephoning 1-structuringa call) 78
Unit 19 Late payment(Telephoning 2-information handling) 83
Unit 20 Meeting objectives(Meetings 1-conducting meetings) 90
Unit 21 Recruiting personnel(Meetings 2-interrupting;giving opinions;agreeing and disagreeing) 94
Unit 22 Running a job interview(Meetings 3-expressing likes and preferences;advising and suggesting;requesting information and action) 100
Unit 23 Making professional contact(Introductions and greetings) 107
Unit 24 Small talk(Offers;refusals;comments;responses) 113
Key Section(Units 1-24) 118
Glossary 175
Appendix 193